EXCHANGE AND RETURN POLICY
We offer a fourteen (14) day exchange or return period from the day the customer receives their order. If the customer wishes to make a return or exchange, the customer must email: thehouseofbooshie@gmail.com with the corresponding order number, and Product details, within fourteen (14) days.
In order for a Product to be eligible for exchange or return, it must be in its original packaging, undamaged, with all tags attached, dust covers and other packaging purchase items included. The Product must be unused and in the same, sellable condition that the customer received it in. Damaged or altered Products, due to Customer handling will not be accepted.
Products, including but not limited to fragrance, must be intact, in its original, unopened packaging. Removal of the Product’s cellophane wrapping constitutes the Product having been opened. Any opened Product will not be eligible for exchange or return.
All eligible Products are valid for return or exchange within fourteen (14) days from when the Customer receives the order. An eligible Product can be exchanged for one other Product, from the same Brand, of equal or lesser value, subject to Product availability. Eligible Products are subject to review and approval by The House of Booshie.
Customers are only allowed to make one exchange or return per transaction. All purchases are final for sale items, gift cards, personal and intimate Products.
Only Products purchased directly from The House of Booshie are eligible and will be accepted for Exchange or Return.
The House of Booshie is not responsible for the cost of returning any Product and associated shipping costs are non-refundable. The Customer must take reasonable care to ensure that the Product is correctly addressed, adequately packaged, bears adequate postage and reaches The House of Booshie or the address provided by The House of Booshie for the exchange or return, and is not damaged or lost in transit. The House of Booshie also recommends that the Customer insures the Product against such risks of damage or loss up to the full price of the Product.
The Customer shall send back the Product to The House of Booshie or the address provided by The House of Booshie without undue delay and in any event not later than fourteen (14) days from the day on which the Customer unequivocally informed The House of Booshie that the Customer does not want to keep the Product. Any failure to do so may delay any reimbursement that the Customer may be entitled to receive.
Any failure to return the Product in proper condition will entitle The House of Booshie to withhold the corresponding value from such reimbursement.
The House of Booshie recommends that the Customer keep a proof of return shipment and The House of Booshie accepts no liability in the event that such proof cannot be produced. Only Products received and approved by The House of Booshie or the relevant partner Brand will be eligible for refund.
Upon receiving a return, The House of Booshie will verify that the returned Product satisfies the conditions of the return policy and would then proceed with its reimbursement. The Customer will be charged for the corresponding donation amount made from the returned Product.
PRICE AND PAYMENT
The price of the product and any additional delivery or other charges is set out on the website at the date of the order.
You must pay by submitting your credit or debit card details with your order and we can take payment immediately or otherwise before delivery of the product.
Prices shown on the website are in Sterling (GBP). You have the option of viewing prices in other listed currencies on the website. Where the price of the product is converted and displayed in an alternative currency to Sterling (GBP), such conversion price is indicative only. The price deducted from your credit or debit card will be in the Sterling (GBP) price of the product displayed on the website along with any additional delivery charges (if applicable). If you are a customer whose credit or debit card is not denominated in Sterling (GBP), the final price will be calculated in accordance with the applicable exchange rate applied by your card issuer to process the transaction.
DONATIONS
All donations made through The House of Booshie are not eligible for tax deductions. We cannot provide you with tax receipts for the donations made from your purchases.
The House of Booshie expressly acknowledges that it has no claim or responsibility on how the donations from customer purchases are used once disbursed to the nonprofit organisations and charitable partners. Our official charitable partners are committed to providing us with accurate and up-to-date information on the social impact generated, through the contributions of our partner brands and customers.
All corresponding donations made from customer purchases are non-refundable. Should a customer wish to return a product, the customer will be charged for the corresponding donation amount that was made from the purchase.
PROMOTION CODES
We do not provide cash alternatives for promotion codes. Promotion codes cannot be used in conjunction with any other promotion code or offers, and must be redeemed by the date published.
Promotion codes are upon the sole discretion of The House of Booshie.
ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgement, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Exchange and Returns Policy.
DELIVERY
We will deliver the product, to the delivery location by the time or within the agreed period or, failing any agreement, without undue delay and, in any event, not more than thirty (30) days after the day on which you made the order.
You are responsible for ensuring that you provide the correct delivery address. We are unable to redirect orders once they are on the way to you.
You are responsible for the payment of any and all import duties or applicable taxes incurred from the delivery of the product to your address. We have no control or responsibility for these charges. You must comply with all applicable laws and regulations of the International Delivery Destination. We will not be liable if you breach any such law.
RISK AND TITLE
Risk of damage to, or loss of, any product will pass to you when the products are delivered to you.
You do not own the product until we have received payment in full.
OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy. It is your responsibility to view our Privacy Policy.
We may contact you by using email or other electronic communication methods and you expressly agree to this.
ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
INTELLECTUAL PROPERTY RIGHTS
For purposes of these Conditions, “content” is defined as any information, text, photos, video, graphics, music, sounds, and other material and services that can be viewed by users on our website.
Your use of the website and its contents grants no rights to you in relation to any copyright, designs, trademarks, and all other intellectual property and material rights relating to the content, including but not limited to any and all images, branded logos, copy, software, all html and other code contained in the website. All such content, including third-party trademarks, designs, and related intellectual property rights mentioned or displayed on this website are protected by intellectual property and other laws and international treaty provisions. You are permitted to use the content only as expressly authorised by The House of Booshie and/or its third party licensors. Any reproduction or redistribution of the content is prohibited and may result in civil and criminal penalties. Without limiting the foregoing, copying and use of the content to any other server, location or support for publication, reproduction or distribution is expressly prohibited.
LINKING
You may create a link to our website, provided that you follow the following guidelines. Unless otherwise approved in writing by an authorised The House of Booshie representative, the link to our website must be in plain text, not damage, dilute or tarnish the goodwill associated with The House of Booshie, and any and all of our official and unofficial partners, persons or entities, and/or our intellectual property, nor may the link create the false appearance that your website and/or organisation is sponsored, endorsed by, affiliated and/or associated with us. You may not “frame” this website or alter its intellectual property or material in any other way. You may not link to the website from a site that is unlawful, abusive, indecent, or obscene, that promotes violence or illegal acts, that contains expressions of racism, that is libellous, defamatory, scandalous, or inflammatory or is otherwise deemed inappropriate, as determined by us in our sole discretion. We reserve the right in our sole discretion, to terminate a link with any website for any reason or no reason at all, including without limitation any website that we deem to be inappropriate or inconsistent with The House of Booshie’s purpose and/or these Conditions.
We are not responsible for the content or performance of any website which may link to this website or from which this website may be accessed. Please inform us of any errors or inappropriate material found on websites to which this website is or may be linked.
PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
The website is for your personal non-commercial use only. You may not modify, copy, distribute, transmit, display, reproduce, publish, licence, commercially exploit, create derivative works from, transfer, or sell any content, software, products, or services contained within this website. You may not use this site, or any of its content, to further any commercial purpose, including advertising or advertising revenue generation activity on your own website.
YOUR RIGHTS
You have certain rights under the law. In England these include: That any products you order through this Site will be of satisfactory quality, fit for their intended purpose, and will conform to any description given on this Site; Certain remedies if a product is defective; and A right to cancel any order for a product within fourteen (14) days from the day you placed your order, and receive a full refund even if it is not defective. Nothing in the Terms of Service is intended to affect these rights. For more information about your rights contact your local Citizens Advice Bureau or Trading Standards Bureau.
DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall The House of Booshie, our directors, officers, advisory board members, official and unofficial ambassadors, employees, volunteers, affiliates, agents, contractors, interns, suppliers, service providers, licensors, or third-party partners, including but not limited to brands, designers, sustainability and nonprofit organisations, be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
INDEMNIFICATION
You agree to indemnify, defend and hold harmless The House of Booshie and our parent, subsidiaries, affiliates, partners, officers, directors, advisory board members, official and unofficial ambassadors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, volunteers, employees, and third-party partners, including but not limited to brands, designers, sustainability and nonprofit organisations, harmless from and against any and all damages, suits, demands, liabilities, claims, litigation, awards, expenses, and costs, including but not limited to attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
EVENTS OUTSIDE OUR CONTROL
We are not responsible for failure to meet any of our obligations under the Terms of Service where such failure is due to events beyond our reasonable control.
COMPENSATION
At our request, you agree to compensate us fully, defend us, and hold us Okapi harmless immediately on demand, its officers, directors, agents, advisory board members, official and unofficial ambassadors, employees, volunteers, affiliates, licensors, suppliers, third-party partners, including but not limited to brands, designers, sustainability and nonprofit organisations, from and against all liabilities, claims, expenses, damages and losses, including legal fees, arising from any breach of the Terms of Service by you, including the use by any other persons accessing this Site using your Internet account caused by your action or inaction.
NO WAIVER
If you breach the Terms of Service and we take no action against you, we will still be entitled to use our rights and remedies in any other situation where you breach the Terms of Service.
SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgement you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of London, United Kingdom, and Metro Manila, Philippines.
CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at thehouseofbooshie@gmail.com